REFUNDS & RETURNS POLICY

Our policy lasts 28 days. If 28 days have passed since your purchase, we cannot offer you a refund or exchange.

If cancelling your order (which is not damaged, defective or ordered in error), you must inform us within 14 days of receiving your order - we will then advise you to return your order to us.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned:

  • Free gifts or promotional items.
  • Gift cards.
  • Personalised products (Items that have been modified with a name or message).

    REFUNDS

    Once your return is received and inspected, we will send you an email to notify you that we have received it. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

    If your order is damaged or defective, please contact us by email using the address hello@photasticart.com.

    LATE OR MISSING

    If you have not received your refund, first contact your credit card company, as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you?ve done all of this and you still have not received your refund yet, please contact us by email using the address hello@photasticart.com.

    SHIPPING

    To return your product, you should follow the instructions the post it to:

    Photastic Art Limited
    c/o PO Box 8285
    Derby
    DE1 9YD
    United Kingdom

    You will be responsible for paying for your own shipping costs. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item and a refund can only be authorised on our receipt of the original item.